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    Mobile App Development Mobile App Development

    Effective Tips to Boost Mobile App Customer Support

    Tuhin Bhatt's image.
    Co-founder of LAD

      Published on September 15, 2023

      3 min read

    Is your mobile app’s customer support leaving users frustrated and ready to uninstall?

    Did you know that a whopping 85% of mobile app users churn within the first 90 days if they encounter poor customer support?

    That’s right, a single negative experience can send your hard-earned users running into the arms of your competitors.

    Imagine turning those irate users into your most loyal advocates.

    Discover the game-changing mobile app customer support tips in this blog post that will transform your app’s customer support from a headache into a high-five!

    The 8 Best Practices to Boost Mobile App Customer Support

    #1. Implement Live Chat Support

    Live chat support allows users to connect with support agents instantly, eliminating the frustration of waiting for email responses or being put on hold during a phone call.

    This real-time assistance offers immediate solutions to users’ queries and issues, resulting in higher user satisfaction.

    #2. Offer In-App Messaging

    One of the most effective ways to enhance mobile app customer support is by offering in-app messaging.

    This feature allows users to communicate directly with your support team without leaving the app.

    It provides a real-time solution to their queries and concerns, increasing user satisfaction.

    #3. Create a Comprehensive FAQ Section

    A well-structured FAQ section is invaluable for resolving common user issues.

    Ensure that it covers a wide range of topics and is easy to navigate.

    Regularly update it based on user feedback and emerging trends.

    #4. Utilize Push Notifications

    Push notifications are a powerful tool to keep users informed about updates, promotions, and important information.

    However, use them judiciously to avoid overwhelming users.

    #5. Implement AI-Powered Chatbots

    Artificial Intelligence (AI) chatbots are becoming increasingly sophisticated in understanding and addressing user queries.

    Integrating AI-powered chatbots can significantly improve response times and user satisfaction.

    #6. Provide Multi-Language Support

    Cater to a global audience by offering multi-language support.

    This ensures that users from different regions can interact with your app in their preferred language.

    #7. Gather User Feedback Actively

    Actively seeking user feedback is crucial for improving your mobile app and customer support.

    Use surveys, ratings, and reviews to gather insights and make necessary adjustments.

    #8. 24/7 Availability

    Offering round-the-clock customer support is a great way to cater to users in different time zones.

    It shows your commitment to their needs.

    Conclusion

    Providing top-notch customer support for your mobile app is a strategic move that can set your app apart from the competition.

    Implementing these tips, along with opting for app maintenance and support services, can make a significant difference in user satisfaction.

    Tuhin Bhatt

    Tuhin Bhatt is a co-founder of London App Development (LAD), a leading Web and Mobile App Development Company. He helps passionate entrepreneurs build amazing tech products. Tuhin being a peoples man who has a passion to share his technical expertise with clients and other enthusiasts.

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    Co - Founder

    Tuhin Bhatt is a co-founder of London App Development (LAD), a leading Web and Mobile App Development Company. He helps passionate entrepreneurs build amazing tech products. Tuhin being a peoples man who has a passion to share his technical expertise with clients and other enthusiasts.

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